At QTekSystems, we provide 24/7, 365 day support services to traditional and virtualized datacenters by combining people skills with automated processes and tools. Our cognitive ticket alerting and monitoring tools can automatically identify issues and convert it into tickets, thus ensuring the whole process is tight-knit and infallible.

Enhance efficiency, uptime and productivity

We monitor servers and database instances as well as network, security and middleware logs using integrated tools on a real time basis to ensure we proactively identify issues. Our alerting systems operate on preset thresholds, sounding off alerts that enable us to proactively route issues to the right resources using pre-defined parameters.

Based on a stringent governance model, a robust delivery framework and IT aligned processes and tools, our services can be customized to adhere to specific SLA requirements. A common dashboard enables us to improve uptime, visibility and operational efficiency. Features of our service include:

  • Proactive problem recognition and preventive resolution
  • A large known error database (KEDB) that enables fast action
  • Flexible and scalable service delivery model that operates 24/7, 365 days a year
  • Smooth transitioning of processes between different support levels
  • Adaptive and customizable automation framework