QTek provides proactive software and hardware AMC support services using a centralized call centre, ensuring issues are resolved with minimum downtime.
We provide AMC support services for critical equipment such as servers (HP, IBM and Dell), end user devices, desktops, laptops, printers, scanners, MFDs and thin clients. From ticket logging and vendor coordination to dispatching of the right spare parts and resources, we seamlessly manage the entire process.
Leveraging a robust OEM-Partner ecosystem, we map skills, stocks and a centralized region specific assets’ database to ensure the right spare parts are dispatched to the right location, adding speed and agility to the process and allowing us to achieve the SLA defined by our client.
We provide comprehensive software AMC support covering both the Edge-IT Infrastructure as well as Core-IT Infrastructure customized to the specific needs of your business. Our software compliance and warranty management services are designed to avoid license violations and the associated cost burden. What you can expect from us:
- Standardized processes
- Centralized SPOC
- Minimized downtime
- Proactive issue handling