In today’s competitive business environment, marketplace demands are constantly evolving. In order to deliver high quality solutions, respond to dynamic challenges and stay market-relevant, you need technology that breaks barriers. At QtekSystems, we aim to transform your end user infrastructure environment into an intuitive, scalable and secure workspace with the potential to meet constantly changing requirements.
Our service desk is powered by an automated framework-TekMate that’s built on a robust architectural model. This framework can work cohesively with your strategic inputs and priorities to reduce the time taken for logging tickets, thus leading to faster resolutions.
We can fine-tune features such as first call resolution, remote resolution, ticket logging and closure to the specific needs of your business. Our multichannel support along with automated self-help, self-service and self-heal technologies can improve your overall productivity and end user experience.
Our virtualization services can provide you with unparalleled simplicity, agility and speed while helping you cut costs. Our virtual desktop management, VDI implementation and support services can be tailored to optimize, simplify, and enhance your end user landscape.
Our mobility services are designed to enable the fast rollout of mobile device management to support Bring-Your-Own-Device (BYOD) and mobile mails in order to make way for enterprise-wide mobility. We will help you scale your operations by creating a user-centric environment while managing the complex security risks associated with multivendor, multi-device user setups.
Onsite and field support
Our onsite and field support services are built on a sound partner ecosystem, allowing us to provide flexible support and field services to your IT department. We will ensure issues are quickly resolved by deploying the right engineer at the right time and location. Our vast network of field service partners are spread across various geographies and specialize in end user device support, end point security, backup management and client messaging.
Our desktop engineering services are designed to optimize the management of your endpoint devices. From patch and image management to software distribution and application packaging, our automation technology will help you make the most of your workplace infrastructure. You can enhance your end-user experience and maintain high availability and performance while cutting down the cost of device lifecycle management with our tailored services.
Qtek’s asset management services will help you keep track of your assets and their performance throughout their lifecycle. Specializing in both hardware and software asset management (HAM and SAM), we will optimize the usage of your assets in order to ensure they align with your organization’s regulatory and compliance needs. We will help you maximize asset utilization, while mitigating risks and ensuring compliance.